Responsible Gambling | WinCraft

At WinCraft, gambling is first and foremost entertainment. It remains sustainable only if play stays under your control. To support this, we provide tools, guides, and fast assistance so that your gaming experience is safe and conscious.

1. The Concept of Responsible Gambling

The essence of responsible play is making thoughtful and controlled decisions:

• gambling is a source of fun, not income
  
• recognizing and accepting personal limits
  
• consciously taking risks
  
• regular breaks and self-control
  
• seeking help when needed
  

2. Self-Exclusion Options

Any player may restrict access to the casino — either preventively or as part of recovery:

• temporary self-exclusion: 1 day – 6 months
  
• permanent self-exclusion (irreversible)
  
• during exclusion: no login, play, deposit, or promotional messages
  
• request: [email protected]
  

3. Deposit and Playtime Limits

Limits in your account help maintain control:

• daily / weekly / monthly deposit limit
  
• daily playtime limit
  
• loss limit
  
• stricter limits take effect immediately, relaxations after at least 24 hours
  

4. Protection of Minors

Our services are only available to players over 18; age verification is performed at registration, and accounts of minors are deleted immediately.
Recommended parental tools: Net Nanny, Qustodio, Kaspersky Safe Kids, Google Family Link

5. Self-Assessment Questions

If you often answer “yes” to the following, it is advisable to set boundaries or seek help:

• spending more than planned
  
• hiding gambling activity
  
• feeling emotionally dependent on the ability to play
  
• unsuccessful attempts to quit
  
• declining performance or relationships
  

6. External Organizations

Independent support, available also in Hungarian:

• Gamblers Anonymous Hungary – gamblersanonymous.hu
  
• Self-Knowledge and Therapy Association – onismeret.hu
  
• Kék Vonal Child Crisis Foundation – kekvonal.hu
  
• State Health Care Center / NNK – counseling and guidance
  

7. Regular Alerts

The system detects and signals risky patterns:

• excessive deposits
  
• extended playtime without breaks
  
• irregular bonus use
  
• sudden changes in activity
  

8. Education and Awareness

We help not only to play but also to understand how gambling works:

• guides on gameplay, RTP, and volatility
  
• advice on bonus use
  
• basics of bankroll management
  
• beginner and advanced slot strategies
  

9. Playtime Notifications and Reminders

You can request time limits and alerts:

• hourly notifications
  
• “take a break” messages
  
• voluntary logout when the time limit is reached
  

10. Customer Support Assistance

A trained, Hungarian-speaking team helps with setting limits and providing advice:

• Contact: [email protected]
  
• Request self-exclusion and limits
  
• Questions and feedback on bonus use
  

11. Legal Compliance

Our processes follow the relevant frameworks:

• Act XXXIV of 1991 (Gambling)
  
• GDPR (EU 2016/679)
  
• EGBA player protection principles
  
• ISO/IEC 27001 information security framework
  

12. Alternative Technical Tools

Restricting access on your own devices:

• BetBlocker (free)
  
• Gamban (premium)
  
• DNS/router-level filtering
  
• parental control settings
  

13. VIP Status and Player Protection

Protection applies equally at all levels:

• self-exclusion and limits apply also for VIP players
  
• personalized alerts
  
• dedicated account manager available for support
  

14. Warning Campaigns and Education

Our awareness initiatives include:

• “Responsible Gambling Week”
  
• educational email series
  
• blog posts, infographics, videos
  
• quizzes and knowledge-based activities
  

15. Automated System Alerts

We send notifications in cases such as:

• excessive daily/weekly deposits
  
• rapid consecutive use of promotions
  
• more than 3 hours of uninterrupted play
  
• significant losses in a short period
  

16. Player Feedback

Your experience helps improve the system:

• suggestions for new features
  
• error reports
  
• sharing personal feedback (subject: “Responsible Gambling – Feedback”) via [email protected]
  

17. Complaints and Remedies

If you disagree with a measure, you may request:

• internal review
  
• complaint via email
  
• regulatory procedure (NAIH) or judicial remedy
  

18. Social Responsibility

We conduct responsible marketing and work with community partners:

• supporting addiction prevention
  
• excluding targeting of minors
  
• cooperating with support organizations and regulators
  

19. Related Documents

• General Terms and Conditions (/terms-and-conditions)
  
• Privacy Policy (/privacy-policy)
  
• Cookie Policy (/cookie-policy)
  
• Bonus Terms (/bonuses)
  

20. Closing Provisions

Responsible gambling is a principle, not an option. We provide the tools and transparency — the decision and control are yours.